how do i customize my box?
As soon as you hit the button "ADD TO CART" a custom form will pop up and walk you through each piece of info that is needed. There, you can enter in names etc as well as enter details such as letting us know if you are sending it directly to your recipient (we'll remove as much protective coverings as we can and offer a gift receipt) and request a proof! Have a specific request? Contact us HERE or enter notes in the Special Notes to Designer section on your form. We'll contact you if we have any questions!
WHAT ARE YOUR SHIPPING TIMES?
Standard orders in the US ship in 4 business days (M-F) and are typically 2-5 business days once shipped (or 6-9 business days to your door from the time of placing your order). We also offer 2 expedited services you can choose at check out:
1) RUSH: Next day turnaround with PRIORITY shipping. Typically 3-4 business days to your door.
2) EXPRESS: Next day turnaround with EXPRESS shipping. Typically overnight (sometimes 2nd day service for rural areas). 1-3 days to your door from placing order.
*The daily cutoff for RUSH & EXPRESS orders is 11am (EST)*
Please keep in mind EXPRESS is the only shipping option guaranteed by USPS! You can purchase any of these shipping upgrades at check-out under "Shipping" if needed. Business days are considered Monday - Friday EST.
WHAT if i need boxes shipped to separate addresses?
You'll want to check out separately for each address and be sure to update your shipping address as well!
do you offer discounts?
We believe in affordable gifts and have already priced our White Confetti Boxes as low as we can! But we do offer a promotion of buy 9 and get a free MINI or a bulk discount of 10% off 15 or more. We will automatically add this to your order after you have checked out! If you are eligible for a free mini--just be sure to add notes under "Special Notes to Designer" as to which mini you'd like!
is the champagne IN THE PHOTO included?
Unfortunately no. We accidentally drank it all. And we do not ship alcohol unfortunately.
DO MY LABELS FIT ANY BOTTLE?
The Champagne labels fit most 187ml mini champagne bottles and are easy to apply--just peel and stick! Be sure to choose a bottle where the base is perfectly symmetrical for the height of the label. If the bottle curves where the label is applied, it'll likely wrinkle around the edges.
The liquor labels fit most (but not all) 375ml flask style bottles. Be sure to choose a bottle no larger than 8" tall.
HERE is a very helpful set of instructions for removing the old labels and applying the new!
HOW DO I PACK MY BOX TO FIT THE CHAMPAGNE BOTTLE?
Great question! We hope you find this PHOTO & TIP SHEET helpful! Happy Packing!!
What size photo can i include in the picture frame?
Each picture frame features a central window and fits a 2" x 2 5/8" photo or card.
CAN I OMIT ITEMS IN THE BOX TO MAKE IT MORE AFFORDABLE?
No problem! Message us with the items you'd like included and we'll send you a custom price.
DO YOU OFFER CUSTOM DESIGNS?
Absolutely! Message us your ideas HERE and any details you can offer. We'll send you a quick quote!
If you would like to view your designs prior to print, please select a PROOF REQUEST when customizing your order! Each and every box is custom made to order based on your request. We kindly ask that you indicate any special requests when you checkout BEFORE the design process begins. Excessive proof changes (ie multiple design changes, color changes, etc) that result in more than 2 proofs sent to you, are subject to a design change fee.
i can't find an item listed in my box.
We double and then triple check to make sure every box is perfect and all items are accounted for so rest assured it's in there--and likely buried under or in the crinkle paper! Although the items were placed in the box carefully, it is likely that items will shift during transit and need a freshening up. Just recently, we started adding the straw (if included) under the crinkle paper to minimize damage while shipping.
are gift boxes eligible for a return & refund?
Unfortunately no. Due to the custom nature of our business, any item that is customized or made for your order is not eligible for a refund. Items that are not customized, are however eligible and can be returned within 14 days of your delivery date. Please contact us for refund pricing on specific items. Returns must be received, at purchasers expense, in the same condition that it was mailed to be eligible for refund. We do recommend expertly packing and purchasing insurance for your returns. Food, spa products, and/or perishables are not eligible for return and refund.
WHAT MAKES WHITE CONFETTI BOX DIFFERENT THAN THE OTHER COMPANIES I SEE ONLINE?
White Confetti Box prides itself on our attention to detail, stellar customer experience and also personalization. If we've made the boxes and designs look simple and cohesive--then good! We've done our job. The truth is that there is SO MUCH thought that goes in to each box and how names and info of various lengths will fit on your design--and still look like it was meant to be there all along. Each letter, font tail and especially character spacing is thoughtfully considered so every word looks amazing on your label. Most other companies offer software in which you design your label online within its limitations, and they simply hit print. White Confetti offers the same flexibility but by working directly with a designer so you don't have to be the expert. We've sold over 20k boxes--each curated for you, personalized with your info and assembled by hand! This isn't our first rodeo and we are thrilled to work with you too.
MY ORDER ARRIVED DAMAGED. NOW WHAT?
Ugh--so sorry on behalf of the shipper for treating your package like a touchdown pass. If you find any damages to your box or contents please contact us immediately. We will file an insurance claim on your behalf and replace any damaged items. IMPORTANT -- Please take photos of ALL damages- each damaged item must be photographed- as well as the SHIPPING BOX. Photos are REQUIRED for replacement items during the claims process. Please email us at firstname.lastname@example.org with clear, detailed photos attached and we'll take it from there! You will be contacted by the insurance company to verify and will be required to sign an affidavit describing the damages. Damages must be reported within 7 days of your delivery date to be eligible.
My WHite Confetti Order shows as delivered but the recipient never received it?
This happens occasionally. First check in and around their property including the bushes, any porches/garage door/lobby/bell man etc. Delivery locations, on tracking updates are often very generic, so if it says front porch (but you don’t have a front porch, its likely somewhere near your front door) -Also be sure to check with any neighbors- there's a good chance it's hiding somewhere (trust us, it happens OFTEN). If a box is delivered according to your tracking but the recipient didn't receive it, for the quickest resolution, we recommend you contacting the recipient’s local post office and asking them to GPS track the drop off location of your package and to check with your local postal delivery individual. Beyond that, this is a rare occurrence that is unfortunately out of our control, and could be a result of (but not limited to) a package being stolen or lost. We recommend filing a carrier claim for your lost package, if your local post office is unable to help resolve the situation.
*Please note that we are not responsible for packages once they leave our studio but are happy to assist in the process of a lost or damaged claim should it be appropriate to file one*
WHAT IF MY White Confetti BOX Shows the delivery was unsuccessful?
For the quickest resolution, we recommend using the tracking number you received from us to see the latest information from the shipping carrier and triple check the address you provided us. If a package is being returned to us for an incorrect address. Send us an email so we can be on the lookout! If the delivery was unsuccessful due to customer error, most often an incorrectly input address, we're happy to re-ship your package once it is returned to us, but you will have to repurchase a shipping label.
What if I live Local, can I pick up my order?
Yes of course! Send us an email before you place your order and we are happy to give you a code to eliminate a shipping charge on your order! Please note we are open M-F during normal business hours.